"Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. The calculation is like this: 99.99% * 99.99% > 99.99% * 99.99% * 99.99%. We will provide at least 90 days' notice for adverse material changes to this SLA. The Service Credit will be based on the estimated retail price for the applicable Service, as determined by us in our reasonable discretion. "Hot Access Tier" is an attribute of a blob or account indicating it is frequently accessed. - Moving to Cloud services will require you to understand Service Level Agreements. If a subscription is renewed, the version of this SLA that is current at the time the renewal term commences will apply throughout the renewal term. Ninety (90) seconds (where the source and destination files are within the same storage account). Windows Azure storage is a cloud storage service that is highly durable, available, and scalable. An Azure storage account is the heart of this service and is also a cloud repository of data. Release notes: Updated “Cool Access Tier” and added “Hot Access Tier” definitions. For Services purchased as part of a suite, the Service Credit will be based on the pro-rata portion of the cost of the Service, as determined by 21Vianet in its reasonable discretion. Actual and average times are expected to be much lower. Installation Options. In the event that more than one Service Level for a particular Service is not met because of the same Incident, Customer must choose only one Service Level under which a Claim may be made based on the Incident. "Cool Access Tier" is an attribute of a Blob Storage Account indicating that the data in the account is infrequently accessed and has a lower availability service level than data in other access tiers. "Downtime" is defined for each Service in the Services Specific Terms below. Monthly Uptime Percentage: Monthly Uptime Percentage is calculated using the following formula: Service Credit – Hot Blobs in LRS, ZRS, GRS and RA-GRS (write requests) Accounts, blobs in Block Blob Storage Accounts, and files in storage accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: 1.5 Last updated: June 2019 “Read Access Geographically Redundant Storage (RA-GRS) Account” is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. Azure Cosmos DB can be classified as a tool in the "NoSQL Database as a Service" category, while Azure Storage is grouped under "Cloud Storage". Install Module Azure Automation Manual Download Copy and Paste the following command to install this package using … You may execute write requests only against data stored within the Primary Region associated with storage accounts. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). Microsoft is radically simplifying cloud dev and ops in first-of-its-kind Azure Preview portal at portal.azure.com If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. "Block Blob Storage Account" is a storage account specialized for storing data as block or append blobs on solid-state drives. Get Azure innovation everywhere—bring the agility and innovation of cloud computing to your on-premises workloads. List Operations, Ten (10) seconds (to complete processing or return a continuation), All Single Entity Table Operations The SLA for individual Azure services are listed below. Azure SLA Board. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. GetBlockList, Table Query LimitationsThis SLA and any applicable Service Levels do not apply to any performance or availability issues: Services purchased through Open, Open Value, and Open Value Subscription volume licensing agreements, and Services in an Office 365 Small Business Premium suite purchased in the form of a product key are not eligible for Service Credits based on service fees. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. If data on a temporary disk is lost, you will not be protected by the SLA. ZRS (Zone redundant storage) Geo-redundant storage (GRS) 4. You must be in compliance with the Agreement in order to be eligible for a Service Credit. Logic Apps Automate the access and use of data across clouds without writing code “Claim” means a claim submitted by Customer to Microsoft pursuant to this SLA that a Service Level has not been met and that a … “Locally Redundant Storage (LRS) Account”is a storage account for which data is replicated synchronously only within a Primary Region. "Primary Region" is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. Otherwise known as SLAs. ORDERING KEY: ⭡ LEVEL ⭱ PUBLISHED. “Geographically Redundant Storage (GRS) Account”is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. Some of these factors are: Spindle anti-starvation (an IO scheduling mechanism where new IO is not scheduled on spindle disks that have more than 100ms of pending IO). Standard terms applicable to all Service Levels outlined herein: a. Definitions i. You store data in tables with rows and columns and you can use stored procedures, user-defined functions and all of the T-SQL language spec. "Average Error Rate" for a billing month is the sum of Error Rates for each hour in the billing month divided by the total number of hours in the billing month. You can query the Geo Replication Lag for a storage account, but 21Vianet does not provide any guarantees as to the length of any Geo Replication Lag under this SLA. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. Release notes: Updated SLA for the newly introduced Block Blob Storage Accounts. A powerful, low-code platform for building apps quickly, Get the SDKs and command-line tools you need, Continuously build, test, release, and monitor your mobile and desktop apps. Failed Storage Transactions do not include: "Geo Replication Lag" for GRS and RA-GRS Accounts is the time it takes for data stored in the Primary Region of the storage account to replicate to the Secondary Region of the storage account. These figures represent maximum processing times. Yesterday Microsoft published an update to the SLA for virtual machines running on Azure. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. “Secondary Region” is a geographical region in which data within a GRS or RA-GRS Account is replicated and stored, as assigned by Azure based on the Primary Region associated with the storage account. “Total Storage Transactions” is the set of all storage transactions, other than Excluded Transactions, attempted within a one-hour interval across all storage accounts in the Storage Service in a given subscription. Microsoft Windows Azure Storage Service Level Agreement (SLA) 1. Zone-redundant storage (ZRS) 3. Transaction requests that are throttled by the Storage Service due to a failure to obey appropriate back-off principles. Azure queue storage: It is a storage service that stores messages that can be accessed through HTTP or HTTPS from any part of the globe. PutBlob and GetBlob (includes blocks and pages) Because GRS and RA-GRS Accounts are replicated asynchronously to the Secondary Region, data written to the Primary Region of the storage account will not be immediately available in the Secondary Region. We will provide at least 90 days’ notice for adverse material changes to this SLA. "Zone Redundant Storage (ZRS) Account" is a storage account for which data is replicated across multiple facilities. Windows Azure Compute (to run the VM’s), and Windows Azure Storage (to persist the state of those VM’s). AI In order for 21Vianet to consider a Claim, Customer must submit the Claim to Customer Support within two months of the end of the billing month in which the Incident that is the subject of the Claim occurs. Azure VMs now support Azure Managed Disks, so you can create a virtual machine without the need to create or manage any Azure storage accounts. Azure file storage: It is a fully managed file sharing service in the cloud or on-premise via the Server Message Block (SMB) protocol. Release notes: Updated SLA for the newly introduced Blob Storage Accounts with the Cool Access Tier on 8/9/2016. To get an SLA with VMs in Azure you need to either host a multi-instance VM or a single instance VM using Premium Storage. The SLA is not to be confused with the 11 9’s (99.999999999%) guarantee they offer for data durability which is just a commitment to ensure a level of data integrity against data loss or corruption. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). Azure Data Lake Storage Massively scalable, secure data lake functionality built on Azure Blob Storage; Azure Data Lake Storage Gen1 Hyperscale repository for big data analytics workloads; Blockchain Blockchain. "Secondary Region" is a geographical region in which data within a GRS or RA-GRS Account is replicated and stored, as assigned by Microsoft Azure based on the Primary Region associated with the storage account. "Customer" refers to the organization that has entered into the Agreement. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. "21Vianet" means the 21Vianet entity that appears on Customer's Agreement. To move data, you must synchronously copy blobs from the block blob storage account to the hot access tier in a different account using the Put Block From URL API or a version of AzCopy that supports this API. Only Premium Storage capable VMs support attaching Premium Storage to them. "Geographically Redundant Storage (GRS) Account" is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. The cloud SLA is a policy governing service level objectives by the cloud service providers. “Monthly Uptime Percentage” Monthly Uptime Percentage is calculated using the following formula: Service Credit – hot blobs in LRS, GRS and RA-GRS (write requests) Accounts, and blobs in LRS Block Blob Storage Accounts: Service Credit – Hot Blobs in RA-GRS (read requests) Accounts: Service Credit – Cool Blobs in LRS, GRS, RA-GRS (write requests) Accounts: Service Credit – Cool Blobs in RA-GRS (read requests) Accounts: Release notes: Updated SLA for the newly introduced Block Blob Storage Accounts. "Service Credit" is the percentage of the monthly service fees for the affected Service or Service Resource that is credited to Customer for a validated Claim. AVG: 99.925% MED: 99.9%. If you purchased more than one Service (not as a suite), then you may submit claims pursuant to the process described above as if each Service were covered by an individual SLA. For licenses reserved, but not paid for, at the time of the Incident. “Claim” means a claim submitted by Customer to Microsoft pursuant to this SLA that a Service Level has not been met and that a … Get Valid Page Blob Ranges, Two (2) seconds multiplied by the number of MBs transferred in the course of processing the request, Ninety (90) seconds (where the source and destination blobs are within the same storage account), Ninety (90) seconds (where the source and destination files are within the same storage account), PutBlockList In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. These facilities may be within the same geographical region or across two geographical regions. Excluded Transactions include pre-authentication failures; authentication failures; attempted transactions for storage accounts over their prescribed quotas; creation or deletion of containers, file shares, tables, or queues; clearing of queues; and copying blobs between storage accounts. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. Some of the features offered by Azure Cosmos DB are: Fully managed with 99.99% Availability SLA; Elastically and highly scalable (both throughput and storage) Azure SQL Database is the fully managed cloud equivalent of the on-premises SQL Server product that has been around for decades, and Azure SQL database has been around since the beginning of Azure. "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. ClaimsIn order for Microsoft to consider a claim, you must submit the claim to customer support at Microsoft Corporation including all information necessary for Microsoft to validate the claim, including but not limited to: (i) a detailed description of the Incident; (ii) information regarding the time and duration of the Downtime; (iii) the number and location(s) of affected users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts. "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. "Cool Access Tier" is an attribute of a blob or account indicating it is infrequently accessed and has a lower availability service level than blobs in Hot Access Tier. Read transactions requests to RA-GRS Accounts for which you did not attempt to execute the request against Secondary Region associated with the storage account if the request to the Primary Region was not successful. Azure Blob Storage is the essential foundation of most Azure services. You can review the most current version of this SLA at any time by visiting https://www.azure.cn/support/legal/sla/. You cannot directly read data from or write data to the Secondary Region associated with GRS Accounts. When you create a storage account, you can select one of the following redundancy options: 1. "Service Resource" means an individual resource available for use within a Service. An SLA, or Service Level Agreement, contains performance details of an Azure service. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. Standard terms applicable to all Service Levels outlined herein: a. Definitions i. Access Visual Studio, Azure credits, Azure DevOps, and many other resources for creating, deploying, and managing applications. "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. These terms will be fixed for … "Read Access Geographically Redundant Storage (RA-GRS) Account" is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. Ten (10) seconds (to complete processing or return a continuation). For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”. For example, the D2s_v3 is a Premium Storage capable VM, while the D2_v3 is not capable of supporting Premium Storage Disks. Azure File Storage is meant for legacy applications. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. Service Credits are Customer's sole and exclusive remedy for any failure to meet any Service Level. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. The Service Credits awarded in any billing month for a particular Service or Service Resource will not, under any circumstance, exceed your monthly service fees for that Service or Service Resource, as applicable, in the billing month. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. "Management Portal" means the web interface, provided by 21Vianet, through which customers may manage the Service. "Customer Support" means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. Excluded Transactions include pre-authentication failures; authentication failures; attempted transactions for storage accounts over their prescribed quotas; creation or deletion of containers, file shares, tables, or queues; clearing of queues; and copying blobs or files between storage accounts. "Claim" means a claim submitted by Customer to 21Vianet pursuant to this SLA that a Service Level has not been met and that a Service Credit may be due to Customer. 5.0. "Total Storage Transactions" is the set of all storage transactions, other than Excluded Transactions, attempted within a one-hour interval across all storage accounts in the Storage Service in a given subscription. What this means is that you don’t have a … Blob Storage Durability. You cannot directly read data from or write data to the Secondary Region associated with GRS Accounts. *These figures represent maximum processing times. Azure denotes Premium Storage capable VMs by putting an “s” in their name. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts. 1.1 Last updated: April 2016 If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. "Average Error Rate" for a billing month is the sum of Error Rates for each hour in the billing month divided by the total number of hours in the billing month. If the Total Storage Transactions in a given one-hour interval is zero, the error rate for that interval is 0%. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees. "Incident" means any set of circumstances resulting in a failure to meet a Service Level. The Service Credits awarded in any billing month for a particular Service or Service Resource will not, under any circumstance, exceed Customer's monthly service fees that Service or Service Resource, as applicable, in the billing month. "Virtual Network Gateway" refers to a gateway that facilitates cross-premises connectivity between a Virtual Network and a customer on-premises network. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. Transaction requests having timeouts set lower than the respective Maximum Processing Times specified above. Azure Archive storage is a capable, flexible, and affordable storage solution which performs within advertised SLA and data durability figures. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. "Service Credit" is the percentage of the Applicable Monthly Service Fees credited to you following Microsoft’s claim approval. Azure SQL Database is a very mature and advanced … We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts. Minimum PowerShell version. "Error Rate" is the total number of Failed Storage Transactions divided by the Total Storage Transactions during a set time interval (currently set at one hour). This SLA and any applicable Service Levels do not apply to any performance or availability issues: Due to factors outside 21Vianet’s reasonable control (for example, a network or device failure external to 21Vianet’s data centers, including at Customer's site or between Customer's site and 21Vianet’s data center); That resulted from Customer's use of hardware, software, or services not provided by 21Vianet as part of the Services (for example, third-party software or services purchased from the Azure Store or other non-Azure services provided by 21Vianet); Due to Customer's use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with published documentation or guidance; That resulted from faulty input, instructions, or arguments (for example, requests to access files that do not exist); Caused by Customer's use of the Service after 21Vianet advised Customer to modify its use of the Service, if Customer did not modify its use as advised; During or with respect to Previews or to purchases made using 21Vianet subscription credits; That resulted from Customer's attempts to perform operations that exceed prescribed quotas or that resulted from throttling of suspected abusive behavior; Due to Customer's use Service features that are outside of associated Support Windows; or. Azure File Storage. Manages blobs, queues, tables and files in Microsoft Azure storage accounts. These terms will be fixed for term of your Agreement. "Failed Storage Transactions" is the set of all storage transactions within Total Storage Transactions that are not completed within the Maximum Processing Time associated with their respective transaction type, as specified in the table below. Because GRS and RA-GRS Accounts are replicated asynchronously to the Secondary Region, data written to the Primary Region of the storage account will not be immediately available in the Secondary Region. This SLA applies to the Microsoft Online Services listed herein (a “Service” or the “Services”), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service. Release notes: Addition of files in storage accounts to the list of features covered by uptime guarantee. 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