See important notes below. TIO only way sorry . I think there are about 3 or 4 reference numbers now for essentially the same outage! Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … Home; nbn™ Fibre; OptiComm Fibre ; LBNCo Fibre; OPENetworks Fibre; Other Fibre. Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm). Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). 2 Kudos Reply. Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. ?Now your 1st level support are somewhat incompetent, and seemingly don't have the ability to escalate, I want to speak to someone who knows what they are doing. The Optus mobile backup will also provide an interim broadband for service faults. This despite the fact that I had made it quite clear several days ago that this was an nbn service! Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. -----Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability ^. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Tasmania. Why did I get handballed twice on Saturday night "I would like to deal with your problem, but my shift is ending", then the same thing with the next person after an hour of non-resolution (and I hadn't lost my temper to those guys at that point).I suspect the notes in the system will not indicate the extent of the problems, probably to get some good KPI ratings for service up time and for support interaction. https://www2.nbnco.com.au/support/network-status, Poor technical support: NBN cable & VOIP (now running worst than before the problem). I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. ‎12-12-2017 10:58 PM. Sales: 1800 780 219. Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? Optus Technical Support is open 24/7. It doesn't represent Optus or any of it's staffs. Here's hoping! I hope this helps! It seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding? Thank you for taking the time to post about your poor experience. Chat with you there. 5. There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. Optus support "It will also provide a much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure. Support; About OCCOM; 1300 299 999. Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. Optus has recently introduced new speed tiers, so its range now covers NBN 50, NBN 100, NBN 250 and NBN 1000. I get the occasional NBN NTD Arris CM8200 modem reboot, sometimes this happens a few times in a row, sometimes I can go a week without outages. I have asked them to not disconnect my service. There are 9 plans from Optus Business available in Tasmania and prices range from $15/mth up to $100/mth. I don't know if Optus can see all the CMTS status in relation to an end user modem lock, but their insistence they don't see any problems and the network test was successful doesn't give me any confidence in their ability to escalate the fault properly to NBNco, I don't know if they are looking at someone else's service as it is clear as day the Arris NBN LED (in my case this weekend, the 3rd/upstream one) flashing=problem NBN needs to resolve. There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. Support About OCCOM. View your usage, get billing support and much more with the My Optus app, download it. Unfortunately I am not in the city on those dates and I requested to a later date in early Jan. It's entirely up to the ISP if they wish to support v4 or v6. Browse through our help and support articles or let us know what you are looking for. Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC). Please, I beg you Optus, fix your troubleshooting scripts. The problem with the outages on the weekend was a number of both my discussing with support, plus automated SMS that seem to feed off the NBNco status page were sent. My Optus app Check out the My Optus app to help monitor your usage, check your bills, get 24/7 support … business; other industries; Optus takes swipe at NBN Co after flood of service level complaints . I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). So the question is how does one speak directly to someone in Optus who handles complaints around call centre response? Feel free to chat with us there. # Although ... Good news! Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Priority support Re: Optus NBN support (or lack of) I've just replied back to that one . Transition with Optus Business The NBN is a network purpose-built for the 21st century. Shop now. From business nbn to mobile broadband, Optus has you covered. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Australian Capital Territory. The portal for business customers works 24/7: enterprise.optus.com.au. I have been an Optus customer for over a decade now. Small Business Online Support Internet & Broadband nbn™ Search support articles Search. I spent nearly all that time trying to convince them that the Arris modem was not locked. Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. It looks like your location is eligible for business nbn™ Enterprise Ethernet †. Optus NBN support (or lack of) go TIO. ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. Installation advice for FTTC connections. 4G backup speeds may vary and are limited to … I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). Compare and buy Optus nbn, broadband and internet plans for your business, with unlimited data. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. I have a few questions: 1. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Western Australia. Enterprise customers: 13 33 15. Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. NBN Co is trying to build revenue from its business enterprise unit to $1 billion a year by 2022, and is aiming to secure lengthy contracts with large businesses to achieve that. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. It is virtually impossible to speak  to someone in Optus to provide this feedback. Download the preparation guide for HFC. With regards to being charged for the modem you'll need to contact Optus. 2. Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications and information technology services nbn recommends that you contact Optus for more details. NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. I have already agreed to the NBN plan as well as the terms and conditions on the phone. I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. Mobile SIM; Home Phone; OPTUS Business Fibre Speed: Monthly Fee (ex.GST) Broadband Internet: Dedicated Internet (Download/Upload) Zone 1: Zone 2: Zone 1: Zone … Explore our huge range of broadband internet products and plans for your business. However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. 3) Overall I am finding that the quality of phone support is going down year on year. This. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. I'm afraid we don't have visibility of or access to customer accounts here on our public forum so we're unable to see who you spoke/chatted with, what level of technical support your complaint reached, etc. Hey Vivek, so sorry to hear of the troubles getting assistance with this one. Password and … I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). I'm sure if you let the technician know everything that you've mentioned they will take that onboard. Please call them at 131344. younwill then get case manager. Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). Why is it so? This is the first stage of connecting your business to the nbn™ access network. Telstra Velocity; OPTUS Business Fibre; TPG Business Fibre; TPG FTTB Fibre; Other Services. The Optus Ultra WiFi Modem requires Optus 4G coverage. Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Find the best way to contact Optus Business. However the telephone staff at the front end are simply not trained or have access to information to do their jobs. Starting or scaling a business can be daunting. For Business; For Enterprise; About us; Support. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There is an NBN network problem in my area right now, and nothing I can do with my Wifi or PC LAN connection on the Optus Sagemcom router is going to fix it! and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). Check out our interactive guides and learn how to understand and use the features of your device. However given the nature of the conversation I have no confidence on whether this request will be followed. The support person mentioned that they did not have visibility to the Jan dates and hence could not complete my order. Find the help you need with Optus. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. My questions are as follows: 1) Can someone from Optus advise on whether I can retain my service till early Jan?. 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. Here to help, with Business advice, tips and inspiration from entrepreneurs industry! Get billing support and personalised appointments ( incl a IPv6 network so really its just ISP. Phone support certainly reduces call centre costs NBN package can I keep my Optus address! All that time trying to convince them that the Arris modem was locked. Industries ; Optus takes swipe at NBN Co after flood of service level.. 2Rdl-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with in. Mentioned they will take that onboard NBN HFC experience the past 3 months connected been. 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